frequently asked questions
Please feel free to reach out to our customer support team if you have any further questions or concerns. We are here to assist you and provide you with the best possible experience with our shipping services and products.
Categories
Shipping
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to check if we ship to your location.
What are the shipping charges?
Shipping charges vary depending on your location and the shipping method chosen. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
How long does shipping take?
Shipping times may vary based on your location. We strive to process and ship orders within 1-2 business days. Once shipped, the estimated delivery time will be provided to you during checkout.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your package through our website or the designated shipping carrier's website.
Product
Are your products suitable for all skin types?
Yes, our products are carefully formulated to suit a variety of skin types. Whether you have dry, oily, sensitive, or combination skin, we have products designed to address your specific needs. We recommend checking the product descriptions and ingredients to ensure compatibility with your skin type or consulting with a dermatologist if you have any concerns.
Are your products tested on animals?
No, we are proud to be a cruelty-free brand. Our products are never tested on animals, and we are committed to providing ethical and sustainable skincare solutions.
Can I use your products if I have allergies or sensitivities?
While our products are formulated with high-quality ingredients, we recommend checking the product labels and consulting with a healthcare professional if you have known allergies or sensitivities. It is important to review the ingredient list to ensure it does not contain any components that may trigger an allergic reaction or irritation.
What is the shelf life of your products?
The shelf life of our products varies depending on the specific item. Generally, our products have a shelf life of 1-2 years. To ensure optimal effectiveness and freshness, we recommend using the products within the recommended period and storing them in a cool, dry place away from direct sunlight.
RETURNS & REFUNDS
What is your return policy?
We accept returns of unused and unopened products within 30 days of purchase. Please refer to our Returns & Refunds Policy for detailed instructions on initiating a return and our terms and conditions.
How do I request a refund?
To request a refund, please contact our customer support team with your order details and reason for return. We will guide you through the process and assist you in resolving any issues promptly.